Pre-sales Questions
Who is PRINTPOWER.MY?
Please refer to
PRINTPOWER.MY company profile.
Why should I honour my print project to PRINTPOWER.MY instead of some other company?
PRINTPOWER.MY is a collaboration of a team of professionals who are dedicated to meeting your expectations.
We offer competitive pricing for online ordering with the quality and commitment of people who care.
What are your business hours?
Monday – Friday:
8:30am - 5:30pm
Malaysia Time (Kuala Lumpur, MY : GMT +0800)
Saturday:
8:30am - 1:30pm
Sunday, Public Holidays and Festive:
Office Closed
During working hours, you can call our business hotline @ +6.03-6259 5233 for any of your printing needs and order enquiries.
After working hour, you can still reach us by dropping us an email via our online form and we shall to respond to your inquiry at our soonest possible.
How long does it take from the time I submit my order until you begin working on the job?
Any jobs that come in before 12.00pm each day except weekend during working hour will be going through our job process verification line on the same day.
A proof will be prepared within 3 hours if your files have been prepared properly. If there is a problem with your file,
we will contact you immediately to keep your project moving forward. For more detail schedule, please refer to timeline needed for each different printing sizes needed.
What type of printing services do you provide?
We provide high quality color offset printing, digital printing and inkjet printing using Computer-to-Plate technology
Offset Printing includes:
- Full color namecard (business card)
- Full color flyers
- Full color leaflet
- Full color booklet
- Full color catalogue
- Full color Sticker
- Full color bookmark
- Full color folder
- Full color poster
- Full color letterhead
- Full color paperbag
- Full color book & Reports
Digital Printing includes:
- Full color namecard (business card)
- Full color flyer
- Full color poster
- Full color sticker and label
Inkjet Printing includes:
- Full color bunting
- Full color banner
- Full color Poster
What is the minimum order of each printing services?
Please refer to each different printing sizes needed in our services provided.
What is your printing process?
We specialise in four colors (CMYK) offset for all of our products. This enables unlimited brilliant color combinations with finest printing quality.
Can you provide die-cutting, foil-stamping, embossing & debossing, lamination, spot UV capabilities and hot-stamping capabilities?
Yes. We have all the above capabilities. We also assist our customer for more complex customised projects that require special inks, different binding techniques, finishing options and more. Please go to our printing service page and fill out the request for a quote.
How long will it take until my printed pieces are delivered?
Each printing project will have different production schedules. For more detail schedule,
please refer to timeline needed for each different printing sizes needed to avoid the delay in your printing.
Will I receive the exact quantity I order?
We practice the printing industry standard that allow for a variation amount of +- 5% over and under on quantity.
Nevertheless, we will make an effort to keep our production to meet your exact order.
How can I make multiple orders from different various printing sizes?
The best way to order multiple orders is to order each item separately. Each sizes have different printing timeframe.
You can give your elements similar names so that we know they are related and we can try our best to put them all on the same production schedule so that they can be delivered at the same time.
Can I alter my ordering for a different finishing or printing process for my orders?
No. Every file we received and screened through will be immediate process if there is no problem with your file.
Thus, it is no possible to have different finishing once printing process started.
Do you do customisation printing?
Yes, we do handle customize projects. Just go to our contact form page and fill out the request for a quote. Be sure to indicate the finished size you desire.
Art Work Preparation
Do you provide artwork design?
Yes. We can do a simple design for you with a small fee, kindly contact us for more details about the design service.
Do you provide artwork materials?
No. You have to furnish us a complete set of artwork materials such as all texts and images.
Do you do artwork proof checking before proceed with the printing?
No. All artwork uploaded or received from you will be send for printing without a proof checking in PRINTPOWER.MY.
What file formats do you accept?
We prefer to accept artwork in
- Adobe Illustrator (.ai) version 10 and above
- Adobe Acrobat Document (.pdf) High resolution
We discourage the use of JPEGs because most of the time they cause quality issues.
How can I send or upload my artwork to you?
You can send us your file via few options:
1. http://www.yousendit.com (capability to send up to 100mb/file for free)
2. Drop us an email …….email address (for file less than 10MB)
3. Send us your CD-Rom, floppy disk, Zip disc or Jaz disc if you are not sending the files electronically to our office address.
Bleed allowance to build into my files?
Please allow a 1/8" bleed if possible around all four sides of the page layout for bleeds
Should I compress or zip my files before sending to you?
It is preferably not to compress or zip the files that you upload or e-mail to us. For larger files of more than 10Mb, we encourage the use of http://www.yousendit.com.
What resolution should I use for graphics and text files?
We strongly recommend producing all your image files at 400 dpi and all text files at 500 dpi.
To be sure we have an exact match to the type you want, we ask you to supply us with the fonts or "create outline"
when saving your artwork in adobe illustrator.
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